CUSTOMER POLICIES
Shipping & Refund Policy
Please read this policy before placing an order. By completing checkout you agree to the terms below.
ALL SALES ARE FINAL — NO REFUNDS
Because our products are research-use-only chemical materials whose integrity cannot be verified once they leave our facility, Atlas US Labs does not accept returns, exchanges, or cancellations, and does not issue refunds on any order for any reason once payment has been processed.
Order processing
- Orders are processed Monday–Friday, 9:00 AM – 5:00 PM PST, excluding holidays.
- Most orders ship within 1–2 business days of payment clearing.
- Orders placed after business hours or on weekends begin processing the next business day.
- You will receive tracking information by email as soon as your package leaves our facility.
Shipping rates and delivery
- Flat-rate shipping of $9.99 on all domestic orders.
- Free shipping automatically applies to orders of $150 or more.
- Typical domestic transit time is 2–5 business days after dispatch.
- All shipments are packaged discreetly with no product branding on the exterior.
- We currently ship within the United States only.
Address accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. Atlas US Labs is not responsible for packages delivered to an incorrect address supplied by the customer, and no refund or replacement is issued in those cases. Re-shipment of a returned-to-sender package requires payment of a new shipping charge.
Lost, delayed, or damaged shipments
Once a package is accepted by the carrier, delivery is outside our control. Carrier delays do not qualify for a refund. If a shipment is confirmed lost by the carrier or arrives with visible transit damage, contact support@atlasuslabs.com within 7 days of the delivery or expected delivery date, with photos where applicable. We review these cases individually and may, at our sole discretion, issue a one-time replacement shipment. Replacements are the only remedy offered — no monetary refunds are issued.
Order errors and cancellations
Orders cannot be cancelled or modified once submitted, as fulfillment begins immediately. If we ship the wrong item, notify us within 7 days of delivery with the order number and photos of what you received, and we will correct the shipment at no cost to you.
Payment and chargebacks
Payments are processed securely by our payment provider; Atlas US Labs never stores your card details. Unpaid or failed orders are automatically cancelled after 24 hours. Filing a chargeback in place of contacting support may result in your account and future orders being declined.
All products sold by Atlas US Labs are intended strictly for laboratory research by qualified professionals. They are not for human or veterinary use and are not intended to diagnose, treat, cure, or prevent any disease. Purchasers are responsible for compliance with all applicable federal, state, and local laws. Questions? Email support@atlasuslabs.com.